Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Simply visit the quote estimate form to book a cleaning estimate. Book Here

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Yes, we will come out to your house in order to give you the most accurate cost.

Cleaning supplies are included. If you choose to use a certain brand, then please supply them.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. Dusting, sweeping, mopping, vacuuming, microwave cleaned inside and out. You can also request extra items by contacting the office.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the Services Page.

Only one cleaner is sent to your home. If your on a recuring schedule we will match you with the same person always every time going forward..

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.